The Hidden Step
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STEP FOUR
Build Your Resume
Questions and Answers
Is changing the title on my resume problematic?
It is problematic if
you don’t
change it because you will end up miscommunicating
the message about your true function while working at that company.
Of course, when you attend the interview, you disclose your previous title and fo-
cus the conversation on your function. Here is an example:
Let’s suppose your title at your previous job was Loan Originator, yet you were
involved with customer service roles. At the interview you may communicate it this
way:
You state the above of course only if it were true. Notice the entire
focus was on Customer Service.
stage two:
the
Title
“While working for ABC
Mortgage, my title was Loan Origina-
tor and my function was predominantly
Customer Service. I handled large volumes of calls,
participated in confict resolution, and was well liked
by my clients. I received the highest accolades for my
customer service skills and achieved the highest
marks for customer satisfaction.”
The interview is for the position of
“Customer Service,” therefore the
focus during the interview is to pres-
ent the function of customer service
although the title was Loan Origina-
tor.